busylight

Ziwo Busylight

Simply. Follow the light.

The easiest way to view the agent status without interruption to increase productivity &  create a happier work environment.

CHALLENGE

Call Center Supervisor, Looking for

a solution to fix chaos because of unhappy agents

SOLUTION

Introducing Ziwo Busylight

Plug n Play!

 

Simply. Login and get access to these superpowers preconfigured in the application.

Ziwo Busylight is a result of integration between Ziwo Cloud Call Center software with
Kuando Busylight.

Supervisor KPI

Visible status check for all agents in a flash. Literally!

kpi-supervisor

agent on call

Maximize On-call
time for agents

agents and admin

Maximize workforce
productivity

inbound calls

Manage peaks of
inbound call volume

call center features

Quickly assign calls to available agents

software downtime

Minimum downtime for
transferring calls

service level agreement

Improve agent
retention rate

user friendly interface

Create a happy
work environment

kpi-agent

Agent KPI 

Never Miss a Call again!

Missed calls

Minimize
Missed Calls

real time data

Quick
Response Time

call on hold

Minimize customer
hold time

agent on call

Maximize on-call
productivity

web callback

Interruption Free
call management

data monitoring

Visible availability
status for call transfer

agent-status

Color Mapping

Every status responds to a color!

Get your Ziwo Busylight superpowers here!

Simply. Talk to your clients

Cloud Based Contact Center deployed instantly