In order to configure a call center, you need to have a ZIWO instance created.
If you don’t have a ZIWO instance, you can Sign up for a ZIWO demo by clicking here.
Make sure to remember your instance name as you are going to use it as the call center name in the below steps.
If you are already having a ZIWO platform then you can proceed with below steps.
Users will not have access to Aswat CTI for Salesforce unless the administrator adds them to the Call Center as detailed below.Step 1: