CALL CENTER PLATFORM

The Platform

Simply. Take a walk in the clouds.

Access anywhere directly on Google Chrome, get started in no time and easy to learn.

platform-title
focusyourbusiness

Focus on your business

Intuitive interface with advanced functionalities

dialpad

Get ready to call in a click with
our unified login.

call tracking

Create scenarios via
intelligent routing.

call masking

Protect your user’s
personal data.

call whispering

Resolve critical issues, call listening & conference
facility directly from your web interface

Launch faster
execute better

On the Cloud. API based CRM integration

api

api based call center

Complex integrations
made easy to use

call center case study

Get inspired by
real use cases

tech support

Full support for the
end to end service

video demo

See how you develop
innovative services

call-queu

Stay local go global 

Minutes to scale up with phone numbers in every country and pay as you go!

virtual agents

Virtual Call Center  

Hire agents and monitor from anywhere in
the world with our web-based interface

call queing

Call Queuing 

Organize your call flow by creating dedicated
queues depending on service, language and more

call transfer

Call Transfer 

Your agents can visualize easily where to transfer customer calls
and reach colleagues with a simple click.

tolll free

Toll Free/Premium Numbers

We provide geographical and
premium numbers for any country code

Be in control

Powerful call flow management and customizable monitoring systems to make the right decision in real time





stats

customized live dashboard

Customizable dashboards 

Tailor widgets and organize
them to suit your needs

priority queue

VIP/Black List  

Assign a dedicated scenario to
a single or list of phone numbers

service level agreement

Customizable SLA

Define your own SLA rules with customizable
metrics and make better decisions

mobile app

Mobile App

Monitor your contact center
in a tap as a supervisor

zdial

Optimise your efforts

Create outbound campaigns in a few simple steps directly from your CRM or in standalone mode.

dialer

Auto Dialer

Automatically dial client phone numbers and
connect to IVR or the desired queue

priority queue

Priority Queue

Organize your call flow by creating dedicated queues
depending on service, language and more.

pop up feature

Pop up

Automatically display caller information on
screens when an agent receives a call

wrap up feature

Wrap up

The dialog box with complete
call log and history of the caller

Benefit each team

Make use of ZIWO according to your specific team requirements

sales campaign

Sales

Get more clients

marketing campaign

Marketing

Engage your customers

customer support

Customer support

Provide superior customer care

developer friendly

Developers

Drive innovative features